Complaints by Canadians about telemarketing calls lead to $420,000 in penalties for six home-improvement companies

Ottawa, Ontario – The Canadian Radio-television and Telecommunications Commission (CRTC) today announced that six Canadian companies received Notices of Violations with penalties totalling $420,000 for making non-compliant telemarketing calls to Canadians.


The companies and the penalties are:

  • Just Energy Corp. – $240,000
  • Green Planet Home Services Inc. – $90,000
  • 4140800 Canada Inc. (operating as Coolheat Comfort Systems Inc.) – $36,000
  • Canglow Windows and Doors Inc. – $30,000
  • Budget Heating and Plumbing Services – $12,000
  • Natures Carpet Cleaning (2012) Ltd. – $12,000

Further to investigations, the CRTC’s Chief Information and Enforcement Officer found that the companies called Canadians whose numbers were registered on the National Do Not Call List (DNCL). In addition, certain companies had failed to register with or subscribe to the National DNCL, made calls to Canadians during restricted hours and used inaccurate versions of the list. The six companies cooperated with the CRTC during its investigations.

“Today’s announcement shows how complaints submitted by Canadians about allegedly illegal telemarketing calls play an important role in our investigations. The information they provide help us to identify trends and more effectively target our enforcement actions. We are committed to ensuring that telemarketers follow the rules and respect the privacy of Canadians.” – Manon Bombardier, CRTC Chief Compliance and Enforcement Officer

This week, the CRTC also issued a decision finding that Robert Gendron, carrying on business as Dynique Restoration and Victorian Restoration, failed to register with or subscribe to the National DNCL. Mr. Gendron is required to pay $18,000 in penalties.

Canadian Radio-television and Telecommunications Commission (CRTC)